Selecting Customized Products: When browsing the jewelry on our website, if users find a product they like but wish to make changes to elements such as the style, color, or expression, they can directly place an order for that product and provide detailed descriptions of the expected style changes, color preferences, and specific expressions (if any) in the order remarks column.
Payment of Customization Fees: For the customized orders submitted by users, an additional customization fee of $10 is required in addition to the price of the product itself. Users should complete the payment of all fees within 24 hours after submitting the order to ensure the smooth start of the customization process. We will begin arranging the customization production work after confirming the receipt of the customization fees.
Communication for Design and Production (if necessary): In the case of some more complex or special customization requirements, our customer service or designers may contact the user to further discuss the customization details and ensure that both parties have a complete understanding of the customization plan. Users should keep their contact information unblocked and actively cooperate with the communication so that we can better meet their customization expectations. The designer will make every effort to produce according to the user’s customization requirements.
II. Customization Service Description
Limitations of Customization Range: The customization services we provide mainly target changes to appearance elements such as style, color, and expression. There may be certain limitations regarding the basic structure, material characteristics, and size specifications of the product. The specific customizable range will be clearly informed to users on the product details page or through customer service communication. If a user proposes requirements beyond the reasonable customization range, we will negotiate a solution with the user, which may involve additional fees or the inability to meet the customization needs, and the specific result will depend on the actual situation.
Design Copyright and Uniqueness: The copyright of the jewelry design customized by the user belongs jointly to the user and our website. Our website has the right to use some design elements of the customized works for internal design reference, promotional activities, and demonstrating our customization service capabilities without disclosing the user’s privacy and without using them for commercial competition. However, we will strictly protect the user’s personal information and design details to ensure that the user’s rights and interests are not violated. At the same time, we will do our best to ensure the uniqueness of each customized jewelry piece. However, in some cases, due to the universality of design elements or limitations of production processes, there may be a certain degree of similarity, but this does not affect the unique value and personalized characteristics of the customized jewelry.
Customization Time Commitment: Under normal circumstances, we will complete the production and shipment of the customized jewelry within 5 working days after receiving the user’s customized order and confirming the payment. However, in the event of special situations such as shortages in raw material supply, high process complexity, or force majeure factors, the delivery time may be delayed. We will promptly notify the user and provide detailed explanations and the expected delivery time, hoping that the user can understand and show some patience and support.
III. Return and Exchange Policy
Return and Exchange for Non-Quality Issues: Since customized jewelry is made according to the specific requirements of users and has strong personalized characteristics, we do not accept return and exchange applications from users except for quality issues. Please users carefully confirm their customization requirements and product details before submitting a customized order to ensure that the customized jewelry meets their expectations.
Return and Exchange for Quality Issues: If the customized jewelry received by the user has quality problems, such as jewelry damage, production process defects, or a serious discrepancy from the customization requirements, please contact our customer service team within 7 working days after receiving the product and provide relevant photo or video evidence. After verifying the situation, we will provide return and exchange services for the user, including bearing the round-trip logistics costs, and re-producing or replacing the customized jewelry that meets the quality standards as soon as possible to ensure the protection of the user’s rights and interests.
Through our customization services, users will have the opportunity to own a unique, original designer jewelry piece that fully meets their wishes. We will wholeheartedly provide users with high-quality customization experiences and satisfactory product services. If you have any questions or suggestions regarding our customization services, please feel free to contact our customer service team at any time, and we will be happy to assist you.
