For most orders received before 5:00 PM Eastern Time, Monday through Friday, blind box products will be shipped within 2 business days, and products that require production time will be shipped within 5 business days. Orders placed on Saturday, Sunday, or holidays will be processed on the next business day. For security reasons, initial orders and orders shipped to other addresses may be held for extended verification. We reserve the right to ship in partial shipments, but this does not relieve you of the obligation to pay the remaining balance.

We choose fast and efficient shipping methods to deliver your orders. Typically, you can receive your goods within 6 to 10 days after shipment. All orders are eligible for free shipping.

Once your order has been shipped, we will provide you with a tracking number so that you can track the package online. You will also receive email updates on the order status and estimated delivery date.

If your order encounters any problems during shipping, please contact us immediately. We will cooperate with the shipping company to resolve any issues and ensure that your order is delivered as soon as possible.

Currently, we do not ship to certain countries or regions. Please check our website for the latest shipping list.

Separate taxes and fees will not be shown on the order. All taxes and fees are included in the prices shown on our website.

All goods purchased from our website are manufactured under the shipping contract. This means that the risk of loss and ownership of such goods is transferred to you when we deliver the goods to the carrier.
For more information about our shipping policy, including rates, delivery times, and delays, please refer to our online customer service page or send us an email.

We have a 14-day return policy, which means you have 14 days from the date of receipt to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn, unused, with tags attached, and in the original packaging. You will also need to provide a receipt or proof of purchase.

To return an item, please contact us at service@kebarro.com. If your return is accepted, we will send you a return shipping label with the return address and instructions on how and where to send the package. Items returned to us without prior return request will not be accepted. If you have any questions about the return, you can contact us at any time at service@kebarro.com.

Please check your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so that we can assess the problem and correct it.

Certain types of items are not eligible for return, such as items with handmade marks, custom-made items (such as special orders or personalized items), lucky bags, and blind box products. If you have any questions or concerns about a specific item, please contact us.

The quickest way to ensure you get the item you want is to return the item you already have and then purchase the new item separately after the return is accepted.

Notwithstanding the above, if the goods are being shipped to the EU, you have the right to cancel or return the order within 14 days for any reason without giving any reason. As stated above, your goods must be in the same condition as when you received them, unworn, unused, with tags attached, and in the original packaging. You will also need to provide a receipt or proof of purchase.

We will notify you after receiving and inspecting your return and inform you whether the refund is approved. If approved, you will automatically receive a refund within 5 business days through your original payment method. Please remember that your bank or credit card company may also take some time to process and issue the refund. If it has been more than 15 business days since we approved your return and you still have not received the refund, please contact us at {service@kebarro.com}.